Salesforce Einstein Service Cloud Voice
AI-powered voice agent for call centers that transcribes, suggests, and automates in real time.
About Salesforce Einstein Service Cloud Voice
Salesforce Einstein Service Cloud Voice embeds AI directly into call center operations. It transcribes customer calls in real time, surfaces relevant Salesforce CRM data automatically, and suggests next-best-actions to agents during the call. After the call, it auto-generates call summaries and updates CRM records. The AI voice agent can also handle inbound calls autonomously for common inquiries.
Use Cases
Transcribe customer calls in real time
Surface CRM data and knowledge articles during calls
Suggest next-best-actions to agents live
Auto-generate post-call summaries and CRM updates
Handle inbound voice queries autonomously
Key Features
Pricing
Available with Salesforce Service Cloud. Contact Salesforce for Voice add-on pricing.