ServiceNow Now Assist for ITSM
AI-powered IT service management that resolves incidents faster with intelligent automation.
About ServiceNow Now Assist for ITSM
Now Assist for ITSM is ServiceNow's generative AI solution embedded directly in the IT Service Management workflow. It accelerates incident resolution by summarizing tickets, suggesting resolutions from the knowledge base, and generating work notes automatically. Agents and end-users both benefit from real-time AI assistance that reduces mean time to resolution. It leverages Now LLM and can integrate with third-party LLMs via the AI Gateway.
Use Cases
Summarize incident details and history for incoming IT agents
Auto-generate resolution notes and knowledge articles
Recommend fixes based on similar past incidents
Reduce agent handle time with AI-suggested responses
Accelerate onboarding of new IT support staff
Key Features
Pricing
Requires ServiceNow ITSM Pro or Enterprise license with Now Assist add-on.