ServiceNow Now Assist for Telecom
AI-powered network operations and telecom service management on ServiceNow.
About ServiceNow Now Assist for Telecom
Now Assist for Telecommunications brings generative AI into network and service operations on ServiceNow. It helps NOC engineers quickly summarize network incidents, suggest resolutions from runbooks, and auto-generate post-incident reports. The solution also powers customer-facing AI agents that resolve billing and service queries without human intervention.
Use Cases
1
Summarize network incidents for NOC engineers
2
Suggest fixes from runbooks and past incidents
3
Auto-generate post-incident reports
4
Resolve billing queries via AI self-service
5
Automate service activation and change workflows
Key Features
Network incident summarization
Runbook-grounded resolution suggestions
Post-incident report generation
Customer billing AI agent
Service lifecycle automation
Pricing
Contact
Requires ServiceNow Telecommunications Service Management with Now Assist add-on.