Freshdesk Freddy AI Agent
Freshdesk's AI agent that deflects tickets and resolves customer queries autonomously.
About Freshdesk Freddy AI Agent
Freddy AI Agent is Freshdesk's built-in artificial intelligence customer service agent. It uses generative AI to understand customer intent, search the knowledge base, and provide accurate answers autonomously. Freddy can handle account actions, trigger workflows, and escalate when needed. It integrates across Freshdesk chat, email, and self-service portal and supports over 30 languages.
Use Cases
Deflect repetitive support tickets automatically
Answer customer queries from knowledge base content
Handle account actions like password resets and order status
Resolve issues in self-service portal without agents
Identify ticket sentiment and escalate proactively
Key Features
Pricing
Freddy AI Agent included in Freshdesk Growth plan and above.