ServiceNow Now Assist for Customer Service
Resolve customer cases faster with generative AI embedded in ServiceNow CSM.
About ServiceNow Now Assist for Customer Service
Now Assist for Customer Service Management (CSM) embeds AI directly into ServiceNow's customer service workflows. It helps agents summarize customer history, generate empathetic responses, and suggest resolutions from the knowledge base. Customers can interact with an AI-powered self-service portal that resolves issues without human intervention. The result is faster resolution times and higher customer satisfaction scores.
Use Cases
Provide 24/7 AI-powered customer self-service
Summarize customer interaction history for agents
Auto-draft responses to common customer inquiries
Escalate complex issues intelligently to human agents
Generate post-case knowledge articles automatically
Key Features
Pricing
Requires ServiceNow CSM Pro or Enterprise with Now Assist add-on.