Zendesk AI Agent
Zendesk's autonomous AI support agent that resolves customer issues across voice, chat, and email.
About Zendesk AI Agent
Zendesk AI Agent (formerly Answer Bot) is a fully autonomous customer support agent built into the Zendesk platform. Powered by OpenAI, it resolves tickets across email, chat, voice, and messaging channels without human involvement. It is trained on your knowledge base and historical ticket data, and escalates to human agents with full context when needed. Available in 18 languages.
Use Cases
Resolve customer support tickets autonomously 24/7
Answer product, order, and account questions
Handle refund and cancellation requests
Triage and route complex issues to specialists
Reduce first response and resolution times
Key Features
Pricing
Included in Zendesk Suite plans. Advanced AI add-on available for enhanced capabilities.